I ordered a pizza last week from Donato's online. I ordered one of their online specials and entered the code.
When the pizza arrived, we paid and the driver left. But then he came back.
"I need the coupon," he said.
"It was an online special. There is no coupon," I said.
"If you don't have the coupon, you have to pay the full price," he said.
That wasn't going to happen and I told him so. He called his manager and she said that I needed to pay the difference or give the driver the coupon. I told him I'd need to talk to the manager myself.
I called Sarah and we discussed the matter. She told me that Donato's is cracking down on coupons and that, if they don't turn in the paper coupons, then corporate won't honor the discount and someone has to pay for it.
I explained that I had used online coupons before without incident and that it didn't make sense that I would be responsible to validate an online special from their own website. She told me that's just how it is.
She asked me to print the coupon. I refused. I didn't have any ink, but I told her there was no way I'd print it under any circumstances.
Sarah told me she'd let it side this time, but next time...
I told her not to worry about the next time; there wouldn't be one.
When the customer fails to turn in a coupon, Donato's corporate won't honor the coupon. They take the money from the DRIVER.
The driver. Of all the links in the chain the driver is the one who pays the price.
Not to put it lightly, but I don't like that policy. I don't want to do business with a company like that. There are too many other (better) pizza companies that don't screw their drivers.